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Responsible Gambling

Keep gambling in its place

Gambling is entertainment, not a way to make money. Play only with money you can afford to lose, and decide your spending and time limits before you begin. Take regular breaks. Do not play when you are upset or stressed, and do not chase a loss in an attempt to recover it.

Keeping gambling as one activity among many can make it easier to notice when your habits are changing. If play is no longer enjoyable or is affecting the rest of your life, stop and use the controls available to you.

Set limits before you play

Your account settings include deposit, bet, loss and session limits.

Lowering a limit applies at once. Raising or removing one takes effect only after 24 hours. You can return to your settings whenever you need to make a change.

Take a time-out

A time-out is a defined short break. You can choose 24 hours, 7 days or 30 days. Your account reopens automatically after the selected time has passed.

Freeze the account

The Restrictions area of your profile lets you freeze the account for 24 hours. When that time is over, we send you an e-mail and you can choose a further freeze of a day, three days, a week, a month or a year. Use this option when you want a longer pause with a clear end date.

Choose self-exclusion

You can self-exclude for 6 months through your account. For a longer period or permanent self-exclusion, contact [email protected] or use live chat.

While self-excluded, you cannot log in, deposit or bet, and we will not send you marketing. You cannot request a withdrawal from inside the account. Contact support so the remaining balance can be withdrawn.

When the exclusion period has passed, reopening must go through support. The account will not reopen earlier than 24 hours after we receive your request. Trying to open another account with false details can lead to that account being closed.

We also monitor play for indications of problem gaming. If we believe continued gambling is harming your wellbeing, we may block or close the account and return the real balance.

Protect minors from access

Anyone under 18 is not allowed to open an account or gamble with Casinostars. An account found to be used by a minor is closed and its winnings forfeited.

If children or teenagers use your devices, consider parental control software such as Net Nanny. Do not share your login or banking details. Avoid the “Remember Password” option, particularly where another person can access the device.

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